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Policies & F.A.Q.


Checkin & Checkout

All guests, both those with reservations and those without, must check in inside the Zaloo’s boathouse prior to embarking on a trip. This helps our staff get an accurate accounting of how many people are in your party and the logistics of your trip. Likewise, all guests must return inside the Zaloo’s boathouse upon returning from their trip to checkout so that our team can be sure that everyone in your party returned safely.

Weather Policy

Zaloo’s operates rain or shine. If there is thunder and lightning in the area, we will suspend operations until the electrical storm has passed and then resume normal business. If it rains while you are in the middle of your trip, we are not able to issue refunds due to weather. If you arrive at Zaloo’s and are uncomfortable embarking on your trip due to weather conditions, we are happy to rebook your trip for another date, however no refunds will be issued and you must select a new trip date before departing.

Cancellation Policy

Customers pay upfront for their reservations. We understand that life happens and there’s little we can do about it. That’s why we have a lenient and straightforward cancellation policy. Our customers are free to edit and cancel reservations up to 24 hours prior to their reserved trip start time. Inside of 24 hours, reservations are no longer editable and cancellations are subject to a 50% cancellation fee. Please note that groups that receive group pricing are subject to their own cancellation policy.

Zero Tolerance River Preservation Policy

Our business and adventures are only possible if the New River remains wild, scenic, and clean. As such, we at Zaloo’s have a zero tolerance policy on littering and otherwise disturbing the natural balance of the river. Guests who are reported to have littered or illegally disturbed the fauna or wildlife of the New River while on one of our trips will not be permitted to book future trips and may be referred to the proper authorities in extreme cases. Please help keep our river clean, safe, and beautiful for all!


Do you allow dogs on trips?

We happily welcome dogs in our canoes and kayaks. If you’d like your pup to tube with you, we do have to ask that you provide a tube for your furry friend as their claws often puncture tube material. Dogs must remain on a leash while on Zaloo’s property for the safety and comfort of other guests.

What should I bring?

Here are a few of our recommendations:

  • River shoes
  • Sunscreen
  • Bug spray
  • A dry change of clothes
  • A towel
  • A waterproof or resistant watch
  • A reusable water bottle

Forgot something? Need something? Not to worry. We have a fully stocked retail store complete with everything you might need or wanted to make your river adventure fun and enjoyable.

How do I cancel or make changes to my reservation?

If you made your reservation online, you can login to your online account to cancel or make changes to your existing reservations (subject to our cancellation policy). You can also contact us directly using either the chat function of our website, emailing us at info@zaloos.com, or giving us a call at (800) 535-4027.

Do I have to wear a lifejacket?

Law requires that there be a lifejacket present for each person in a boat. However, the law also states that only persons 13 years of age or younger must actually wear that lifejacket while on the river.

What's included with my rental?

Boat rentals include the boat itself, lifejackets for each person in the boat and the appropriate type and number of paddles (one double-ended paddle for single kayaks, two single oars for canoes, and two double-ended paddles for double kayaks).

Tube rentals include the tube itself. We do not provide paddles with tube rentals. Lifejackets are not required for tubers as the tube itself is considered a flotation device, but we are happy to provide one to anyone who would like one.

Cooler tubes do not include a cooler. They are simply a square shaped tube designed to hold and float a cooler that you provide.

How can I make a reservation?

Customers can make reservations online, by calling 800-535-4027, or by visiting our boathouse in person at 3874 NC Hwy. 16 S., Jefferson, NC 28640.