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Policies & F.A.Q.


Check In & Check Out

All guests, both those with reservations and those without, must check in  at Zaloo’s  prior to embarking on a trip. Likewise, all guests must return to Zaloo’s upon completing  their trip to check out.  This informs our  team that everyone in your party has returned safely.  

We ask that you please check in a half hour (30 minutes) prior to your launch time.  Please bring all belongings that you are taking with you.

We strongly recommends that you do not take your car keys on the river.  Zaloo’s will secure your keys until your return.  This is also done as a safety measure. 

Weather Policy

Zaloo’s operates rain or shine. If there is thunder and lightning in the area, we will suspend operations until the electrical storm has passed and then resume normal business. If it rains while you are in the middle of your trip, no refunds will be available.  However, if weather conditions are not favorable at the time of your trip, Zaloo’s can issue a rain check for another date or will issue a complete refund.

Cancellation Policy

We respectfully request that weekend reservations be paid upfront.  This ensures we have enough boats and floats for everyone.  Our customers are free to edit and cancel reservations up to 24 hours prior to their reserved trip start time. Please note that groups that receive group pricing are subject to their own cancellation policy.

River Preservation Policy

Our business and adventures are only possible if the New River remains wild, scenic, and clean. As such, we at Zaloo’s respectfully request that you refrain from littering or otherwise disturbing the natural balance of the river.  Please respect the New River and keep it clean for all to enjoy.


Do you allow dogs on trips?

We happily welcome dogs in our canoes and kayaks. If you’d like your pup to tube with you, we do have to ask that you provide a tube for your furry friend as their claws often puncture tube material. Dogs must remain on a leash while on Zaloo’s property for the safety and comfort of other guests.

What should I bring?

Here are a few of our recommendations:

  • River shoes
  • Sunscreen
  • Bug spray
  • A dry change of clothes
  • A towel
  • A waterproof or resistant watch
  • A reusable water bottle

Forgot something? Need something? Not to worry. We have a fully stocked retail store complete with everything you might need or want to make your river adventure fun and enjoyable.

How do I cancel or make changes to my reservation?

If you made your reservation online, you can login to your online account to cancel or make changes to your existing reservations (subject to our cancellation policy). You can also contact us directly using either the chat function of our website, emailing us at info@zaloos.com, or giving us a call at (800) 535-4027.

Do I have to wear a lifejacket?

Law requires that there be a lifejacket present for each person in a boat. However, the law also states that only persons 13 years of age or younger must actually wear that lifejacket while on the river.

What's included with my rental?

Boat rentals include the boat itself, lifejackets for each person in the boat and the appropriate type and number of paddles (one double-ended paddle for single kayaks, two single oars for canoes, and two double-ended paddles for double kayaks).

Tube rentals include the tube itself. We do not provide paddles with tube rentals. Lifejackets are not required for tubers as the tube itself is considered a flotation device, but we are happy to provide one to anyone who would like one.

Cooler tubes do not include a cooler. They are simply a square shaped tube designed to hold and float a cooler that you provide.

How can I make a reservation?

Customers can make reservations online, by calling 800-535-4027, or by visiting Zaloos in person at 3874 NC Hwy. 16 S., Jefferson, NC 28640.