Policies & F.A.Q.

All guests, both those with reservations and those without, must check in  at Zaloo’s  prior to embarking on a trip. Likewise, all guests must return to Zaloo’s upon completing  their trip to check out.  This informs our  team that everyone in your party has returned safely.

We ask that you please check in a half hour (30 minutes) prior to your launch time.  Please bring all belongings that you are taking with you.

We strongly recommend that you do not take your car keys on the river.  Zaloo’s will secure your keys until your return.  This is also done as a safety measure.

Zaloo’s operates rain or shine. If there is thunder and lightning in the area, we will suspend operations until the electrical storm has passed and then resume normal business. If it rains while you are in the middle of your trip, no refunds will be available.  However, if weather conditions are not favorable at the time of your trip, Zaloo’s can issue a rain check for another date or will issue a complete refund.

Please contact us by phone to cancel or inquire about a cancellation.  Customers requesting cancellation will receive a full refund up to 24 hours prior to the booking.  Customers will receive a full refund or credit in case of same-day outfitter cancellation due to weather or other unforeseen circumstances.  Customers that are a “no-show” will be charged the full price.  Customers requesting a same day cancellation will be refunded 50%.  If Trip Protection has been procured and the Customer desires to cancel within 24 hours of reservation, all funds, minus the cost of your trip protection and fees, if any, will be credited or refunded.

Our business and adventures are only possible if the New River remains wild, scenic, and clean. As such, we at Zaloo’s respectfully request that you refrain from littering or otherwise disturbing the natural balance of the river.  Please respect the New River and keep it clean for all to enjoy.