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Policies & F.A.Q.



All guests, both those with reservations and those without, must check in  at Zaloo’s  prior to embarking on a trip. Likewise, all guests must return to Zaloo’s upon completing  their trip to check out.  This informs our  team that everyone in your party has returned safely.

We ask that you please check in a half hour (30 minutes) prior to your launch time.  Please bring all belongings that you are taking with you.

We strongly recommend that you do not take your car keys on the river.  Zaloo’s will secure your keys until your return.  This is also done as a safety measure.


Zaloo’s operates rain or shine. If there is thunder and lightning in the area, we will suspend operations until the electrical storm has passed and then resume normal business. If it rains while you are in the middle of your trip, no refunds will be available.  However, if weather conditions are not favorable at the time of your trip, Zaloo’s can issue a rain check for another date or will issue a complete refund.


We respectfully request that weekend reservations be paid upfront.  This ensures we have enough boats and floats for everyone. Our customers are free to call to edit and cancel reservations up to 24 hours prior to their reserved trip start time. Please note that groups that receive group pricing are subject to their own cancellation policy.


Our business and adventures are only possible if the New River remains wild, scenic, and clean. As such, we at Zaloo’s respectfully request that you refrain from littering or otherwise disturbing the natural balance of the river.  Please respect the New River and keep it clean for all to enjoy.