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POLICIES & F.A.Q.

POLICIES

CHECK IN & CHECK OUT

All guests, both those with reservations and those without, must check in  at Zaloo’s  prior to embarking on a trip. Likewise, all guests must return to Zaloo’s upon completing  their trip to check out.  This informs our  team that everyone in your party has returned safely.

We ask that you please check in a half hour (30 minutes) prior to your launch time.  Please bring all belongings that you are taking with you.

We strongly recommend that you do not take your car keys on the river.  Zaloo’s will secure your keys until your return.  This is also done as a safety measure.

WEATHER POLICY

Zaloo’s operates rain or shine. If there is thunder and lightning in the area, we will suspend operations until the electrical storm has passed and then resume normal business. If it rains while you are in the middle of your trip, no refunds will be available.  However, if weather conditions are not favorable at the time of your trip, Zaloo’s can issue a rain check for another date or will issue a complete refund.

CANCELLATION POLICY

We respectfully request that weekend reservations be paid upfront.  This ensures we have enough boats and floats for everyone. Our customers are free to call to edit and cancel reservations up to 24 hours prior to their reserved trip start time. Please note that groups that receive group pricing are subject to their own cancellation policy.

RIVER PRESERVATION POLICY

Our business and adventures are only possible if the New River remains wild, scenic, and clean. As such, we at Zaloo’s respectfully request that you refrain from littering or otherwise disturbing the natural balance of the river.  Please respect the New River and keep it clean for all to enjoy.

COVID-19 UPDATE

  • Zaloos is open at a limited capacity in accordance with Phase I Easing Restrictions on Travel, Business Operations and Mass Gatherings
  • We have gone to great lengths to disinfect our facility and vehicles.
  • We will have to require patrons to wear a mask or bandana while in our facilities and vehicles.
  • Please be patient as vehicles will be disinfected after each trip.
  • There will be a limit of 12 people allowed inside our retail space at a time.

FAQS